Kolbe Contact List

Contacting Kolbe Academy

General Contact	Telephone	E-mail
Customer Service	707-255-6499	customerservice@kolbe.org

Topic	Contact Information
Technical Help during live online classes	Initiate live-chat with tech support at www.kolbe.org
Technical help for all other issues	Submit a tech support ticket or initiate a live chat with tech support at www.kolbe.org
Enrollment and Tuition	Contact Admissions at admissions@kolbe.org
Diploma Questions & Graduation Requirements	Contact your family advisor, advisors@kolbe.org
Payment plans - Blackbaud Tuition Management	https://parent.blackbaud.school/
Special Needs	Contact your family advisor, advisors@kolbe.org
Grade Portfolio Submissions	By mail: 1600 F Street, Napa CA 94559 By e-mail: grades K-8 k8reports@kolbe.org grades 9-11 hsreports@kolbe.org grade 12 seniors@kolbe.org
Changes to Courses and Services	Contact your family advisor, advisors@kolbe.org
Standardized Testing Services	Contact your family advisor or email testing@kolbe.org
Transcript Requests	Order online through Parchment
Transcript Submissions	By mail: 1600 F Street, Napa, CA 94559 By e-mail: transcripts@kolbe.org
Withdrawals	Contact your family advisor, advisors@kolbe.org
Extenuating Circumstances	Contact the Dean of Students

Grievance Process

Kolbe values its partnership with families and upholds the principle of subsidiarity in its grievance process. This principle asserts that matters should be handled at the most local and effective level. Accordingly, we encourage parents to address grievances directly with the appropriate staff members.

If anyone has a current complaint, criticism, or concern, it is expected the following steps be followed in the first instance:

Speak to the appropriate school person involved (e.g., class teacher) first and try to resolve the concern with mutual respect and clear communication. Where/if possible, make an appointment with the relevant person.

If this meeting does not resolve your issue, please follow chain of command and request to speak to the relevant administrator.

The administrator (or designee) will attempt to mediate and find a resolution to the issue.

It is important to note that criticism regarding a faculty/staff member will only be heard if it is related to their professional conduct.

Deliberate breaches and inability to respect Kolbe’s Parent and Primary educator responsibilities (see above) or exasperating complaints, may result in termination of enrollment for the family or student.

HSLDA, CEEB & NCAA Codes

HSLDA Kolbe discount code	295160
CEEB (College Board): PSAT/NMSQT, SAT and ACT Kolbe code	052084
NCAA Course Approvals	See Help Center